{"id":30129,"date":"2024-10-28T15:44:35","date_gmt":"2024-10-28T14:44:35","guid":{"rendered":"https:\/\/newselfinvestigation.belenweb.com\/?p=30129"},"modified":"2024-11-13T11:44:11","modified_gmt":"2024-11-13T10:44:11","slug":"psycological-safety-newsroom","status":"publish","type":"post","link":"https:\/\/newselfinvestigation.belenweb.com\/es\/psycological-safety-newsroom\/","title":{"rendered":"Being Open About Our Errors: When is it OK to ask for help, seek feedback or admit mistakes?"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"30129\" class=\"elementor elementor-30129\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-1de481b3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1de481b3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\"><div class=\"elementor-row\">\r\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-50a0cbcc\" data-id=\"50a0cbcc\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-28b82dc1 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"28b82dc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t\n<h2>Psychological safety: essential to promote teamwork, performance and care.<\/h2>\n\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<section data-ka-cursor-size=\"1\" class=\"elementor-section elementor-top-section elementor-element elementor-element-bda7b83 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bda7b83\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false,&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\r\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\"><div class=\"elementor-row\">\r\n\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-692e567\" data-id=\"692e567\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div data-ka-cursor-size=\"1\" class=\"elementor-element elementor-element-86a9025 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"86a9025\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;kng_cursor_interaction&quot;:&quot;default&quot;,&quot;kng_cursor_magnetic&quot;:&quot;none&quot;,&quot;kng_cursor_size_multiplier&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]}}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\r\n\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">This is the fourth in a series of blog posts, culminating later this year with a guide for fact-checkers on mental health and well-being.<\/span><\/i><a href=\"https:\/\/newselfinvestigation.belenweb.com\/es\/fact-checkers-cohort\/\"> <i><span style=\"font-weight: 400;\">Learn more about the program here<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<hr \/>\n<p><b>By Emma Thomasson, Training Manager of the program Mental Health Leadership for Fact-Checkers.<\/b><\/p>\n<h4><b>What is psychological safety?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The job of fact-checking is all about establishing more certainty about what is true, engaging critical thinking and correcting false information. That doesn\u2019t leave much room for mistakes, nor for admitting weakness or vulnerability, at least not in public.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Against that backdrop, it can be a challenge for managers of fact-checking teams to create a culture of psychological safety. <strong>This is defined as a workplace culture where it is OK for employees to admit to mistakes, ask questions, express vulnerability or suggest new ideas.<\/strong><\/span><\/p>\n<p><span style=\"font-weight: 400;\">There is often confusion over what this term means. It is sometimes thought of as a counterpoint to physical safety. So when preparing for a dangerous or potentially disturbing assignment, journalists are encouraged to think about both physical safety and psychological safety (seen as synonymous with mental wellbeing). However, the term has taken on a wider meaning in the context of team leadership due to research by <\/span><a href=\"https:\/\/behavioralscientist.org\/the-intelligent-failure-that-led-to-the-discovery-of-psychological-safety\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Harvard professor Amy Edmondson<\/span><\/a><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Edmondson says that team members only engage in close collaboration when they feel \u201cpsychologically safe\u201d, knowing that \u201cquestions are appreciated, ideas are welcome, and errors and failure are discussable\u201d.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u00a0\u201cPeople can focus on the work without being tied up in knots about what others might think of them. They know that being wrong won\u2019t be a fatal blow to their reputation,\u201d she said.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Edmondson made a name for herself by studying how teams and organizations deal with mistakes. During research into drug errors in hospitals, she came to the counterintuitive conclusion that better teams seem to make <\/span>more<span style=\"font-weight: 400;\"> mistakes, not fewer. She eventually realized that doctors and nurses in these high-performing teams don\u2019t necessarily make<\/span> <span style=\"font-weight: 400;\">more mistakes, but they report more because they don\u2019t fear retribution for being open about problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Edmondson\u2019s insights have since been applied to many other organizations and contexts, including <\/span><a href=\"https:\/\/www.thinkwithgoogle.com\/intl\/en-emea\/consumer-insights\/consumer-trends\/five-dynamics-effective-team\/\" target=\"_blank\" rel=\"noopener\"><b>Google<\/b><\/a><b>, <\/b><span style=\"font-weight: 400;\">which studied thousands of teams and concluded that the top-performing groups had five dynamics in common, with psychological safety being the most important of them.\u00a0<\/span><\/p>\n<p><strong>Los otros factores clave citados por Google son:<\/strong><\/p>\n<p><img class=\"wp-image-30143 alignright\" src=\"https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.33.36-197x300.png\" alt=\"\" width=\"232\" height=\"353\" srcset=\"https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.33.36-197x300.png 197w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.33.36-8x12.png 8w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.33.36.png 345w\" sizes=\"(max-width: 232px) 100vw, 232px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Dependability<\/strong>: members reliably complete quality work on time<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Structure and clarity<\/strong>: a team has clear roles, goals, and plan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Meaning<\/strong>: team members have a sense of purpose in their work<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Impact<\/strong>: members believe their work makes a difference.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">When I was drawing this illustration of the Google conclusions at a workshop, I made a spelling mistake. Normally, I would have started afresh, but I decided it was a good way of illustrating the importance of being open about errors.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Looking at this diagram, it is clear that teams in the media industry generally have a very top-heavy pyramid. Journalists usually have a strong sense of \u201cmeaning\u201d and \u201cimpact\u201d. Perhaps even too much, which promotes an unhealthy obsession with work that drives us to burnout. Meanwhile, during my workshops and training sessions, newsroom leaders I have worked with admit that their teams often lack psychological safety, as well as structure and clarity.<\/span><\/p>\n<h4><b>Escucha activa, clave para promover la seguridad psicol\u00f3gica<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">One of the most powerful ways leaders can cultivate this culture is to practice active listening, which involves listening without judging or jumping to conclusions, and refraining from imposing your own opinions or solutions. That might sound easy but we often find it hard to resist the temptation to interrupt, while we usually jump in to fill any uncomfortable silence in a conversation. But if managers can master the technique, they often find it liberating as they no longer feel under pressure to fix the person\u2019s problems. Often, a team member who feels truly heard will feel supported to come up with their own solution.<\/span><\/p>\n<p><strong>Estos son algunos consejos para practicar la escucha activa:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Face the speaker and have eye contact.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u201cListen\u201d to non-verbal cues too.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don&#8217;t interrupt.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Listen without judging, or jumping to conclusions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don&#8217;t start planning what to say next.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Show that you&#8217;re listening<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don&#8217;t impose your opinions or solutions.<\/span><\/li>\n<\/ul>\n<p><b>Here are some other ways that a leader can promote a feeling of safety in a team:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Model vulnerability &#8211; show your own humanity and humility as a leader.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Admit your own ignorance &#8211; celebrate mistakes as learning opportunities rather than shaming people who are brave enough to say they don\u2019t know.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invite participation eg: implement the rule in meetings that no one talks twice before everyone has a chance to talk once.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Offer feedback, celebrate success &#8211; give as much praise as criticism<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Don\u2019t avoid conflict &#8211; address problems before they spiral out of control<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encourage feedback of your leadership &#8211; don\u2019t react to feedback with defensiveness<\/span><\/li>\n<\/ul>\n<h4><b>What are the obstacles to psychological safety?<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Promoting psychological safety often demands a big shift in organization culture. If a manager wants to encourage team members to admit to mistakes or suggest new ideas, she will need to acknowledge her own fallibility and be open to constructive criticism of her own leadership. It can be time-consuming to check in with team members to make sure that psychological safety is combined with accountability to turn ideas into action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As Rosemary Igbeka from FactCheckHub noted, \u201cIt is important to be vulnerable: we are all human. We can make mistakes.\u201d And <\/span><b>Eric<\/b><span style=\"font-weight: 400;\"> Litke, Senior Editor, Fact Check at USA TODAY, pointed out, \u201cIt can be tricky admitting failure. I tell junior staff: \u2018Here are some things I screwed up along the way.\u2019\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The whole idea of psychological safety is very rooted in Anglo-Saxon organizational <\/span><a href=\"https:\/\/www.theculturefactor.com\/country-comparison-tool\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">culture<\/span><\/a><span style=\"font-weight: 400;\"> where challenging authority is more acceptable than in other parts of the world. Employees from countries like Serbia, Nigeria and India that have a tradition of respect for hierarchy, might find it harder to express disagreement with their managers than colleagues from countries like Britain and the United States. Likewise, it might be easier for a manager in a flat-hierarchy start-up to admit fallibility than a boss in a large top-down traditional media house.<\/span><\/p>\n<h4><strong>Here are some reflections from our participants:<\/strong><\/h4>\n<p><b>Katarina Subasic, AFP<\/b><span style=\"font-weight: 400;\"> digital investigations editor: \u201cIn Serbia, kids in school are not encouraged to ask questions or disagree\u2026 kids are not allowed to oppose adults &#8211; hierarchy is so strict.\u201d<\/span><\/p>\n<p><b>Eric Litke, Senior Editor, Fact Check at USA TODAY<\/b><span style=\"font-weight: 400;\">, said: \u201cIn the US, we have an independent mindset, which sometimes means we have an oversized concept of our place in the world that makes us very assertive.\u201d<\/span><\/p>\n<p><b>Karen Rebelo, deputy editor, BOOM<\/b><span style=\"font-weight: 400;\"> LIVE, added: \u201cWe have a flat hierarchy. We are free to speak our mind. We say if we don\u2019t know something.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To be clear, psychological safety isn\u2019t always about being nice and agreeing with everyone.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is not about creating environments where people think it is fine to slack off, or make mistakes without consequence. But if colleagues are afraid to speak up or experiment, organizations will miss out on open exchange, learning and innovation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And successful teams need to be able to disagree and deal with conflict in a constructive way.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So managers need to be alert to their own conflict management style if they want to promote good teamwork and be prepared to vary their style depending on the situation. Sometimes, it pays to be more assertive, while other times a more collaborative approach can be more effective.<\/span><\/p>\n<p><img class=\"wp-image-30153 aligncenter\" src=\"https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41-300x227.png\" alt=\"\" width=\"404\" height=\"306\" data-wp-editing=\"1\" srcset=\"https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41-300x227.png 300w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41-1024x774.png 1024w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41-768x581.png 768w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41-16x12.png 16w, https:\/\/newselfinvestigation.belenweb.com\/wp-content\/uploads\/2024\/10\/Screenshot-2024-10-28-at-14.37.41.png 1264w\" sizes=\"(max-width: 404px) 100vw, 404px\" \/><\/p>\n<hr \/>\n<div>\u00a0<\/div>\n<div><strong>You just read the lessons learnt by our English-speaking cohort, if you speak Spanish don\u2019t miss the\u00a0<a href=\"https:\/\/newselfinvestigation.belenweb.com\/es\/seguridad-psicologica-redaccion\/\" target=\"_blank\" rel=\"noopener\">takeaways<\/a>\u00a0from the Spanish-speaking cohort.<\/strong><\/div>\n<div>\u00a0<\/div>\n<div>\u00a0<\/div>\n<div><i>The feature image has been AI-generated.<\/i><\/div>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div><\/div>\r\n\t\t<\/section>\r\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Psychological safety: essential to promote teamwork, performance and care. This is the fourth in a series of blog posts, culminating later this year with a guide for fact-checkers on mental health and well-being. Learn more about the program here. By Emma Thomasson, Training Manager of the program Mental Health Leadership for Fact-Checkers. What is psychological [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":30177,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"single-fullwidth.php","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[70,90],"class_list":["post-30129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources","tag-english","tag-fact-checkers"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Being Open About Our Errors: When is it OK to ask for help, seek feedback or admit mistakes? - The Self-Investigation<\/title>\n<meta name=\"description\" content=\"Psychological safety: essential to promote teamwork, performance and care.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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